RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

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“Absolute joke staff are rude manager don't even no how he has the job. Took £88 out of my account for a car I no longer own phoned to change my car over on my policy to be charged another £75 plus £25 admin charge which I gather was for the bad attitude off staff and the manager I just spoke to on phone. Or lose the £800 I've already paid. Now I have to go with no food or electric for next 2 wks 4 yrs with this insurance company to be treated like this is disgusting. I'd advise everybody to stay well clear of this company”

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Posted 9 years ago

“Appalling customer service with particularly Aggressive manager. Premium higher than original on comparison site. Said they couldn't access comparison site quote and that price was no longer available just 10 minutes later. Judging by 350+ complaints on google this is regular ploy. Avoid.”

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Posted 9 years ago

“took out insurance in Feb. Biggest regret ever!!! was informed all the documents I needed to send and was immediately put off, had insurance nearly 10 years and never had so much faffing about. Was then informed they do not allow you to change the direct debit date, from 18th to 27th. which makes NO sense whatsoever!!! EVERY month there is late payment fees. costing me £25 each time. so from March I have actually paid £225 EXTRA on top of monthly payments!!! I did pay half of the premium when taking out the policy which worked out around £500 whenever I ring to speak to someone and find out about these payments or discuss my complaints I am met with possibly the most stupid, rude and uneducated people who cannot hold a conversation to save their lives! placed on hold every other minute and never actually get to the bottom of any issues. feel completely ripped off, and hounded 24/7 Text messages, phone calls etc. had a message once telling me that if payment wasn't received immediately they were cancelling my policy. Since I have had nothing but issues and stress with them I have gone elsewhere, just received another text to threaten the same thing-Joke is on you RCIB....cancel my policy and do me a favour, savE me ringing your shambles of a call centre! i'm sure they will be chasing me soon and I look forward to tearing the head off whoever calls me with the attitude I am usually greeted with. AVOID THIS COMPANY AT ALL COSTS-GOD HELP ANYBODY NEEDING TO CLAIM AND HOPING FOR A PAYOUT THROUGH THESE IDIOTS”

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Posted 9 years ago

“RCIB have great customer service and fairly low waiting times. I had to change a few things on my policy which was not a problem and add modifications to my bike with no extra monthly charges just a up front payment. Thanks RCIB”

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Posted 9 years ago

“Very rude, argumentative! Increased my quote for no reason when I first started my policy. Not one bit helpful what so ever! 100% avoid using Right Choice! They do everything the wrong way and customer service is terrible!”

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Posted 9 years ago

“I wish to give them -1?? So bad customer service, so rude They was laughing on the phone , wasting my time 1.5 hours for nothing, seating in the car and waiting , they took the money from my account and we didn't get insurance”

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Posted 9 years ago

“ABSOLUTLEY SHOCKING”

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Posted 9 years ago

“One of the shittest company ever! They rob people and I recommend everyone not to get insured with them!!!”

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Posted 9 years ago

“Changed my address with you charged me £72 to do so also put my policy up by £25 per month never again”

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Posted 9 years ago

“They were very rude and argumentative when I disputed the policy after being quoted a lower amount than what was taken out of my account. She put the extra costs down as admin fees and said they would not be put on the policy paperwork! This was after her saying that my policy has a typo on it and its the larger amount, she eventually slipped up and back tracked to put the amount down to admin fees. They con and rob customers, and their customer service is appauling! Would not recommend the hassle and frustration they cause!”

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Posted 9 years ago

“88% of Customers cant be wrong, with an average 2.02 stars its speaks volumes. MY experience is dire they neither reply to email nor answer calls, Ive spent over an hour on hold, they basically just dont care. I would AVOID AVOID AVOID AVOID, read the reviews pretty dismal, I'm waiting on a call back as they haven't included business cover on my car , and I can guess exactly whats coming next .... more dosh. If this is the case i will demand a full refund and report them to the insurance ombudsman.”

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Posted 9 years ago

“I tried to take insurance out they quoted me quite cheap they held the payment then come back to me and told me I had claims against me I don't got in contact with my other insurance and they contacted right choice Insurance company and told them that doesn't affect my insurance policy then they took my payment told me that my insurance will go up so I told them to cancel it and I've transferred 115 outa 200. And then took another £200 out my bank it's put me in debt with my bank and give me charges I don't think these insurance company is good but I think they should not be able to take payments for insurance that you haven't took out and then take money off for you for nothing Not good they don't deserve any stars”

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Posted 9 years ago

“The policy is cheap, I'll give them that, however 3 months after (I assume) my policy has been active, I still have not had any policy documents from them, even after about 4 emails directly to their customer care manager. So although my money has been taken, I still can't prove I'm insured. Obviously I have tried calling, but I always get through to junior staff who can't answer my question in person and claim will call back with answers... but never do.”

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Posted 9 years ago

“I've cancelled my car insurance 2 days before my payment due and they still want money for another month!! I've already paid £450 cancellation fee! Greedy company!! Very bad and rude advisors working there.”

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Posted 9 years ago

“These guys don't even deserve one star! I had the deposit taken as a pre-authorised payment and was told I'd now be contacted before my policy could start...strange but fair enough except they took three days to contact me only to say the software that gave me the quote was just a rough estimate and demanded more money...an extra £100 ontop of the deposit I paid infact! And higher monthly payment by £50 more each month...I told them where to go but now have to wait 10 days for my deposit to be refunded, the guy on the phone was also incredibly rude!”

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Posted 9 years ago

“Absolute Bullshire. Tried to buy insurance but it would not allow me to pay. Contacted the call centre and was told there was a further £45 to pay because I was laying in full ? Really ? What a load of tosh. Went back to check the website and surprise surprise the quote has now gone up again. This time by £80. In 5 minutes. Get a grip MCN this is terrible”

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Posted 9 years ago

“What went right would be a lot quicker, rude staff, your comparison site prices are just a luau, your cancellation prices are extortionate, but on the good side the complaints authority are more than aware of your company's dissatisfied customers and practices and it won't last...”

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Posted 9 years ago

“They give you a price on the comparison sites so you call and arrange to pay that and pay a deposit. The next day they call and say oh actually it'll be a lot more however that's nothing. My car was broken into and so they arranged for a garage to collect and call me a few days later. After a week i had to call them to be told it was written off and i could collect the car. Wyhen i tried to collect i was kindly informed my car had been shipped over seas to be resold. 1 year now and still no payout however my policy is down as having a claim. Funny”

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Posted 9 years ago

“Absolutely shocking!!!! Do not ever use this company!! Gave me renewal quote with a 3000 pounds excess!! Yes 3000!! Kept saying that was the best price and would have cost more and already put the premium down as much as they could etc etc.... full of bollocks!!! And to leave the company you have to pay for any excess mileage you have done to get your no claims!!! They blackmail you so either you pay fee to leave or they can knock off the fee if you stay but with extremely high renewal policy!!!! Shocking company!!!! Full of crap and a Scam company!!!!!! And I am not giving any stars at all with this Scam company , no choice to put down one to be able to submit this review!!”

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Posted 9 years ago

“Money hungry Appalling service Constant extra charges Just the worst insurance company I have had any dealings with. Glenn”

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Posted 9 years ago

RCIB is rated 4.2 based on 4,018 reviews