RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

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“I was lucky enough to be looked after by Tom who was polite, patient, helpful and sorted out my insurance for me really efficiently. He was respectful and obliging, very thorough in explaining everything and I would definitely return for further products from your company. So nice to deal with a friendly, well spoken human rather than pressing buttons and dealing with a computer”

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Posted 8 years ago

“5 stars review”

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Posted 8 years ago

“It was pleasure talking to your advisor who was very patient and polite and he did his best i believe for my insurance cover”

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Posted 8 years ago

“Very polite on the phone very helpful with any questions we asked”

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Posted 8 years ago

“The lady who helped me with my car insurance was amazing. She worked to get me the best deal she could. Very impressed with the customer service”

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Posted 8 years ago

“very good service”

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(Motorbike Insurance) - Posted 8 years ago

“Very thorough to make sure everything was ok, great price and efficient despatch of documents”

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Posted 8 years ago

“Very good experience, good price and customer service”

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Posted 8 years ago

“Its criminal that this company can trade. Had so many problems and had to threaten them with trading standards before any person in authority could and would discuss the situation. Very difficult to get money refunded. Wouldn't recommend any person to deal with this company.”

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(Car Insurance) - Posted 9 years ago

“Worst insurance company ever... Have terrible customer service... Never pick up there phones, when they do they pass you to someone else!!! Cost me £450 after 2 weeks trying to cancel my policy with them!!!”

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(Car Insurance) - Posted 9 years ago

“I went through to Right Choice as they came up cheapest on a price comparison site, I was emailed to say that an agent would call me back to complete the purchase. It turns out the policy was provisionally booked, and they put a provision on my credit card blocking the quoted premium. The agent called me and went through every single detail as I filled everything on the comparison site, finally he found what he was looking for to say that I had not declared the day I acquired my new car, I explained that I declared the month and the year and there was no field to declare the date and for this reason he demanded a higher charge. what a con. He was looking for reasons to put the premium up. The cheapest price on the comparison site is a simple fish hooking exercise. An they had my money blocked "I was hooked" I said I would not buy from them because they increased the price and they should refund my money. the agent insisted I hadnt been charged and they havent taken any money. I couldnt see this money on my account. I phoned right choice and after holding for 30 minutes in each time to speak to someone and when they find out you want your money back, they dont want to know, they are probably on comission trying to ramp up premiums and rip customers off. I have repeated asked them to confirm to my card provider that the money should be released and I hadnt taken up a policy. They never did!!, it took 2 months for this money to come back to my account, (credit card provision expired). A disguisting company, AVOID! I paid £50 and went with a reputable well known insurance company and at least I know if I have an accident they will pick up the phone... AVOID THESE CLOWNS”

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Posted 9 years ago

“Easy to phone, if needed. Had a good experience with them.”

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(Car Insurance) - Posted 9 years ago

“They needed to much documentation copies of all driving licences.”

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(Car Insurance) - Posted 9 years ago

“Awful company, rude and are not helpful. They make mistakes and won't rectify them. I wish I had read these reviews before I had my insurance with them. I would give them minus 10 if I could.”

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Posted 9 years ago

“i would have used much worse terms and words about this pathetic, ridiculous insurance company I have ever come across. Do not insure I am paying £20 a month extra elsewhere but will never insure with this morons ever again.”

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Posted 9 years ago

“I would have give them a zero star but u don't have the option to!! WORST company ever, I strongly advise u to go elsewhere, rip off merchants, they take money out your bank and will not refund it!! I've contacted my solicitor along with the finance ombudsman!!”

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Posted 9 years ago

“The Worst company ever , please avoid it ! Took a policy that never exist and have been cancelled without sending a email confirming”

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Posted 9 years ago

“If there were 0 stars, i would choose that. Absolutely useless. Had an accident, they wanted proof of address which was provided to them, they failed to pass this on to the underwriters. When the problem was eventually sorted I cancelled the insurance as it was due for renewal. They failed to cancel the insurance which caused a problem with my new insurer. My no claims is protected, they delayed and delayed giving me my new claims. The staff who work for right choice are quite frankly useless people who don't care about customers at all. "Not my problem", "speak to management", "person is not in, can't deal with the problem". Useless, pathetic, and quite simply not fit for purpose.”

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Posted 9 years ago

“Renewed breakdown cover for 3 cars, told documents will be sent (emailed). Not received after 14 days so sent email reminder. Another 6 days and no response. Sent another reminder, 3 days later received an email asking for my address and post code "so they can help me fully". I had originally quoted my Policy no., my renewal date, the fact that I had 3 cars and the makes of the cars. Emailed my address and post code. Still no response so sent details of the saga to CEO (mikejoseph@rcib.co.uk). Didn't get answer from him but did get email enclosing my "Documents" and "sorry for delay hope all in order etc" - Of course it wasn't - they only sent Documents for one car. Sent email asking for Documents for other 2 cars. Got 3 emails back, one with Documents for one car, one with Documents for the other car and one advising me that the other 2 emails with Documents had been sent. So at long last I have my Documents and all sorted. Oh no it's not! Today I received an email from them, "sorry etc etc - here's your Documents" - yes, Documents for all 3 cars again. So all in all it has taken 4 weeks to get my Documents, in duplicate of course, no personal response from the CEO (very poor practice) and no real apology other than stereo "sorry". I dread having to claim.”

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Posted 9 years ago

“This company is discousting. DO NOT pay the deposit! Becouse your online price isn't real.nevermore....”

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Posted 9 years ago

RCIB is rated 4.2 based on 4,018 reviews