RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys don't even deserve one star! I had the deposit taken as a pre-authorised payment and was told I'd now be contacted before my policy could start...strange but fair enough except they took three days to contact me only to say the software that gave me the quote was just a rough estimate and demanded more money...an extra £100 ontop of the deposit I paid infact! And higher monthly payment by £50 more each month...I told them where to go but now have to wait 10 days for my deposit to be refunded, the guy on the phone was also incredibly rude!”

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Posted 8 years ago

“Absolute Bullshire. Tried to buy insurance but it would not allow me to pay. Contacted the call centre and was told there was a further £45 to pay because I was laying in full ? Really ? What a load of tosh. Went back to check the website and surprise surprise the quote has now gone up again. This time by £80. In 5 minutes. Get a grip MCN this is terrible”

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Posted 8 years ago

“What went right would be a lot quicker, rude staff, your comparison site prices are just a luau, your cancellation prices are extortionate, but on the good side the complaints authority are more than aware of your company's dissatisfied customers and practices and it won't last...”

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Posted 8 years ago

“They give you a price on the comparison sites so you call and arrange to pay that and pay a deposit. The next day they call and say oh actually it'll be a lot more however that's nothing. My car was broken into and so they arranged for a garage to collect and call me a few days later. After a week i had to call them to be told it was written off and i could collect the car. Wyhen i tried to collect i was kindly informed my car had been shipped over seas to be resold. 1 year now and still no payout however my policy is down as having a claim. Funny”

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Posted 8 years ago

“Absolutely shocking!!!! Do not ever use this company!! Gave me renewal quote with a 3000 pounds excess!! Yes 3000!! Kept saying that was the best price and would have cost more and already put the premium down as much as they could etc etc.... full of bollocks!!! And to leave the company you have to pay for any excess mileage you have done to get your no claims!!! They blackmail you so either you pay fee to leave or they can knock off the fee if you stay but with extremely high renewal policy!!!! Shocking company!!!! Full of crap and a Scam company!!!!!! And I am not giving any stars at all with this Scam company , no choice to put down one to be able to submit this review!!”

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Posted 8 years ago

“Money hungry Appalling service Constant extra charges Just the worst insurance company I have had any dealings with. Glenn”

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Posted 8 years ago

“This was the first insurance company i have used, they are useless, spinless money grabbing thugs! They put you on hold for ages! They asked me to sing these puposal form so i did and sent them of a few days later i had a letter saying my insurance was candles even though i had to sing them papers for them not to. Don't go with these! Worse company !”

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Posted 8 years ago

“What went right the question should be. Worst insurance and I would even go as far as worst company I have ever come across. Even team managers don't call you back”

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Posted 8 years ago

“**SCAM ALERT****SCAM ALERT** **SCAM ALERT****SCAM ALERT** Just a warning I got scammed by these bunch. After talking to people at the Fraud department at the Natwest its not the 1st time people have been conned its quite regular.. Take out a monthly insurance and they take the year out of your account in 1 go... Also fill in details online agree for them to call you about the policy don't call you and rip money out of your account. Just a warning I hate companies that scam people hate it. Spent 2 hours calling them no answer to adviser. They are on some of the main brokers as well Go Compare & Money Supermarket....BEWARE.....rcib Insurance... Just Heads up anyway... https://www.rcib.co.uk/index.htm **SCAM ALERT****SCAM ALERT** **SCAM ALERT****SCAM ALERT** More seriously bad reviews http://www.reviews.co.uk/company-reviews/store/gc-rightchoice Martin Lewis in forums Scam Reports http://forums.moneysavingexpert.com/showthread.php?t=2330305 More reports https://uk.trustpilot.com/review/www.rcib.co.uk”

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Posted 8 years ago

“shocking company would never use again after paying £235 to change my policy onto a new car with 2 months left on my policy!! then 9 days before my policy end date say they want a further £335 due to excess mileage which is a load off crap and the cancelled my insurance with 4 days left and now wont send me my 1yrs ncb an absolute joke stay well away.”

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Posted 8 years ago

“Bad Campinas charge extra money policy is not started and they charge £85 for nothing. Lair and dossi people.. whole team is Lair..”

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Posted 8 years ago

“First, they increased my premium by £200 over the price they quoted on the price comparison website. This was for a frivolous reason about my alarm having been described as 'standard' on the website and now it being different. Then they charged me £156 which includes £60 cancellation fee, £25 credit agreement cancellation fee and £76 for the 11 days I was insured with them. This despite the fact I chose to cancel my policy within the 14 day cooling off period. They require a detailed written email request to cancel and it will take them 10 days to refund the money. Save yourself the hassle”

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Posted 8 years ago

“I had the worst experience with RCIB. It's a cinokete rip off. The price of RCIB will come as the cheapest but avoid going any further with them as there will be other extra charges with them for sure on the later phase. Bad customer service. The waiting time on the phone is too long aswell. Big "NO" to RCIB.”

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Posted 8 years ago

“We found this shower via several comparison sites, regardless of site they were the cheapest quote and the price quoted was consistent across the board. We decided to go with them and selected the policy via Go compare, we wanted to pay the premium on a monthly basis. When we paid the deposit/ first payment a box appeared on the screen saying the payment couldn't go through and to ring them, which we did. While on the phone we checked our bank account and saw that the money had gone out, when we got through the young lady started going through all the details again as if doing a new quote. She then told us that the price would be more than quoted and tried to give us some spiel. I questioned this practice and got put on to someone called Gary (a supervisor;) he refused to honour the price and his 'like it or lump it' attitude was appalling. We now find ourselves trying to get our deposit back which we believe was taken fraudulently, we have lodged complaints with trading standards and the insurance ombudsman. They also have our bank details for the direct debit and wouldn't be at all surprised if they tried to take payment. Cannot begin to imagine what the service would be like if you needed to claim! We went with Bikesure for the policy and that was an altogether more pleasant experience.”

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Posted 8 years ago

“SHOCKING COMPANY!!!!!”

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Posted 8 years ago

“Charged admin fees and additional premiums due to multiple mistakes on their side, including them typing my name incorrectly on the certificate of insurance! Excessive waiting times on the phone (always at least 30 minutes) and extra wait times when they do finally pick up as they have to keep passing you onto other departments or ask their manager what to say as they have no idea what they are doing.”

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Posted 8 years ago

“Please please please, I beg of anyone, do not ever sign up Right Choice Insurance Brokers Ltd with this company. They are a bunch of crooks and also plain arrogant, ignorant and extremely rude. It takes you ages to get in touch with anyone, only to then be transferred and put on hold for ages again, then I got cut off. I'm currently complaining to the Ombudsman about them. I only went with them because I was desperate to insure a car quickly, and they were the cheapest. Trust me cheapest is not always best. They were rude from the start, and that's from the sales guy, who seemed to have hearing problems as I was constantly having to repeat myself. Unfortunately I had to the cancel the policy after a few days as the sale of the vehicle fell through, so I was out of pocket having to pay this bunch of crooks admin fees to the tune of £79 for a few days of cover. They weren't open at the weekend so I rang immediately Tuesday after the bank holiday to cancel, only to be told to put it in email and they would cancel it. They never replied to emails or even the complaint I have put in. I requested cancel 31st, and finally a week later they respond they have cancelled it 6/6/16. Sorry replying to several emails a week later is NOT GOOD ENOUGH! Yes I accept there are some "reasonable admin fees involved", but not this bunch of thieves. I have dealt with many insurers over the years, many far cheaper than these crooks who are masquerading as insurance brokers. I have never ever come across such a bunch of ignorant, arrogant, rude or incompetent people in my life. I have insurance with another company for my van, and they are great, can't help you enough, but unfortunately they weren't the cheapest for a car. Please please look around at all the bad reviews for this company, I wish I'd have read them. Please do yourself a favour and AVOID Right Choice Insurance Brokers Ltd LIKE THE PLAGUE! The worst experience of dealing with insurance company EVER!”

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Posted 8 years ago

“DO NOT USE .. THE FULL OF Sh##.. unprofessional little liars”

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Posted 8 years ago

“WARNING, DO NOT USE, DO NOT USE, DO NOT USE!!!!!!!!!!!!!.... The most incompetent company i have ever dealt with!!!!!!!”

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Posted 8 years ago

“Iwas charge more than a £100+ when i talk to the sales rep.when i tried to cancel i was chrage £78.Worst customer service..Avoid avoid. A total ripoff”

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Posted 8 years ago

RCIB is rated 4.2 based on 4,018 reviews