RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used a comparison website and couldn't believe the price they were offering for my bike insurance. I went through the online registration and the price still seemed to good to be true, so thought it best to contact them directly via phone... After 23 mins waiting for someone to answer the phone, I though, "Great; they're either so good, loads of people are trying to get with them, or so bad, loads of people are complaining!?" Anyway, after another 40 odd minutes of holding based on my questions and lack of ability to have entered certain modifications on their website, the guy came back stating that they couldn't insure me with the mods I had (too many) ALL cosmetic I might add (Crash bungs, Screen, hugger, tail tidy etc) other than the braided lines and uprated brembo pads. He then said they did have another under writer who would insure me with the mods, but the price was literally double!?!?!? Also the guy I spoke to OBVIOUSLY had no idea about motorcycles, based on the amount of time and effort it took to tell him what braided lines were, and what brembo pads were and why I would want them over the stock option. All in all, it was over an hour of my life I will never get back...If something looks to good to be true, it generally is!”

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Posted 8 years ago

“One star is too much for these idiots. 9 hours I spent on the phone over 2 days after being stopped, fined and had my car towed away for no insurance. These idiots hadn't changed my policy over to the new car despite having the phone call on record.”

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Posted 8 years ago

“Total rip off service - avoid at all costs - quote given via Money Supermarket totally inaccurate - they keep adding to it - you have to send about 5 different documents, that I never had with any other insurance firm - do yourself a favour avoid at all costs”

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Posted 8 years ago

“Wrong choice - I tried to cancel the policy I took out before it even began, was constantly queuing and then cut off on the phone. I got through the next morning 8hours after the policy went live and cancelled - they still took over £900 from my account and still have it a week later. Constant different quotes, misinformation and couldn't care less attitude - need taking to the ombudsman.”

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Posted 8 years ago

“They cancelled my insurance with a simple text message no other communication. I tried to call them and i got put on hold for 20 mins then cut of twice! Terrible! I hadn't missed a payment or anything just the usual. Don't use this company it's the worst thing you'll ever do.”

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Posted 8 years ago

“Right Choice is a trap. Avoid at all cost.. They should be closed down. .”

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(Car Insurance) - Posted 8 years ago

“'First Choice' should rename themselves 'Last Resort'. Customer service is diabolical. The staff are obviously completely disinterested and border on rudeness. They gave us an initial quote on the telephone, that we were told was the final amount payable, then in every communication thereafter additional charges were added. Do not use this company they should not be allowed to continue trading!!!”

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Posted 8 years ago

“Rude, disgraceful customer service, the absolute worst insurance company I have ever dealt with, please please I beg of you avoid at all costs!!!!”

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Posted 8 years ago

“Shocking customer service Your Calls will be put on hold for at least 30 mins between their 'departments' Zero professionalism Staff and advisors have little to no idea of insurance Unnecessary admin charges on refunds which when pressured they will drop anyway It has taken over a month to get my money back from a policy I cancelled on day 2”

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Posted 8 years ago

“The worst organisation I have ever dealt with. A front for crooks.”

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Posted 8 years ago

“Only giving them one star so can actually leave a review.. else would of had 0 stars. First of all found them on compare the market as the cheapest insurance so paid the 250 ish deposit there and then and as far as I know I was insured from then on.. however I was wrong .. luckily for me the car wasn't taxed yet so I didn't drive car else would of been driving with no insurance. I received a call two days later of one of their team as they wanted to go over details and START my policy. Hmm seems strange taking deposit and not the insurance but that wasn't to bad . They then decided that I had told them wrong information which I never (partner owns car not me which I told them when when got my quote) but due to this it meant my insurance quote was wrong and will cost me a extra 300 quid.. (I should of cancelled then however due to just having baby and panicking about losing deposit and not being able to set new insurance up I agreed... my biggest mistake) Next issue was with documents with having a new born I was abit late handing them in however I emailed them all over asking if they was all okay and if not to email back so can sort out. I never received a email so I just took it that everything was okay. (My next mistake thinking they actually have brains and can read and understand the basic information of email me back..) ten days after my email to them I received a email of them at 7.58pm saying my insurance is cancelled that day.. if I don't ring them however their phone lines shut at 8pm... how on earth could I ring and get through in a 2 minute window to find out the problem and resolve when on average it takes 30 mins to get through to someone. Rang them the next day spoke to a nice bloke that admitted it was their fault but was nothing he could do and I would have to pay £70 cancellation fee... really beginning to be a joke paying for their mistake and they even said for £200 deposit I can have new insurance with them... hahaha no thanks. My partner then rang them to speak to them and they said they emailed me a magical email that never came through so we asked for prove (screens hot of this email that the bloke earlier said they never sent but all of a sudden they did send) they said they couldn't do that . However 3 days later they said they can but it will cost me £10 . During all this we asked to speak to a supervisor and they refused to speak to us. And to top it of I received a letter through the post dated the 12th saying insurance will be cancelled from the 12th.. I received this on 14th so all in all of I never received email I could of yet again drove the car for 2 days uninsured Moral of the story do not get insurance without reading reviews no matter how cheap they are. And if someone reads this do not make the same mistake me and alot of other people have done.. avoid them like the plague they are only after quick money and their customer advisers apart from one was rude and not helpful at all. I now have no insurance and been charge for their lack of brains. And I could of lost my lisence if I didn't read email.”

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Posted 8 years ago

“I wouldn't even give them one star. Absolutely disgusting Company I'm shocked it is still allowed to trade even after 100s of bad reviews on so many review websites. I regret the day I used moneysupermarket.com. I was quoted £650... surprise surprise they rang me next day and increased the price, because they couldn't verify my address. I was told I didn't live at my address mentioned on application... also because there was so many people living there that's why I was not coming up on their system, what rubbish... this scam company is only after your money and will do anything to increase prices. I cancelled less than 8 hours, I felt I was bullied into going with them. I was told there would be £85 charge for cancellation. I was shocked all insurance companies give you a 14 days period. I wasn't sent an email or paperwork during the 8 hours... so how can they charge a ridiculous price for cancelling. I do wish scam companies should be reported and shutdown. Please please avoid at all costs... I so regret not reading reviews on right choice... Right choice more like wrong choice... very upsetting.”

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Posted 8 years ago

“Worst customer service I've ever encountered ! I spent hours upon hours holding the line waiting to get through to the correct department every single time I needed to contact the company, only to get through to someone else who couldn't do anything resulting in a further department transfer and more of my time being wasted. The insurance price changed after I had entered my initial details online adding an additional £300 onto my quote and upon asking for a renewal quote they once again said it was the cheapest they could do, but after looking elsewhere I saved over £310. Unless you wish to waist hours of your time waiting to get through to what I would consider a band of unprofessional brokers that have no more interest in you than to con you out of as much money as they can I would very highly recommend you go somewhere else.”

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Posted 9 years ago

“Absolute joke of a company. Customer service is awful, nobody seems to care apart from getting money out of you! Your going to be on the phone ages before getting hold of anyone! sham of a company, needs to be shut down. Staff are so rude”

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Posted 9 years ago

“This company need to be shut down. This company is ripping people money with no any reason. Disappointing. I recommended no one to use this filthy broker. Or be ready to be mugged.”

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Posted 9 years ago

“I wish I'd read these reviews before I took out car insurance with this company. PLEASE BE WARNED!!!!!!! Called to check some details and it took me over 1 hour to get through!!!!! So annoyed, I decided to cancel the policy which I'd had for 1 week and guess what they are charging me over £100!!!!!!! PLEASE PLEASE AVOID THIS COMPANY AT ALL COST!!!!!!!!!”

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Posted 9 years ago

“Moved home literally 3 miles up the road, nicer area, car on drive, cost to change address £135 !!!!!! My partners insurance with Sheilas wheels cost £8 to change ................ AVOID !!! i am going to the financial ombudsman surely i am not getting the huge difference in Fees between insurance companies ????”

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Posted 9 years ago

“Very poor”

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(Car Insurance) - Posted 9 years ago

“This company needs closed down!! . I I'm honestly shocked that this joke it's still trading. Con men that's all they are !!!!!!!!!!!”

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Posted 9 years ago

“one word as fuming RUBBISH dont go there”

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Posted 9 years ago

RCIB is rated 4.2 based on 4,018 reviews