RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

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“I've just rung my insurance company (right choice) to ask how much it would cost to change my car registration number plate to a private 1 and they quoted me £50.. yes £50!!! How can they justify charging that much for pushing a few buttons on a keyboard and sending me a letter. I know royal mail has gone up but surely not that much. I would not recommend this company to anyone and i WILL NOT be renewing my insurance with them. A complete joke and waste of time.”

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Posted 10 years ago

“This insurance company is absolutely terrible and I would advice against anyone using them. I went through the whole procedure of completing my insurance claim online and was told that someone would contact me to confirm my details. After spending time confirming my details online I was told that the claim would only go through if I got a box fitted in my car (which was not stated online, as if it was I would have not gone for this company). I am still waiting for the funds to be refunded into my account and cannot make another claim till then as I have to wait 3-5 days for my funds to be returned. All of this hassle could have been avoided if they stated that they required to fit a box in my car before hand as I would have gone with another company in the first place. Don't use them!”

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Posted 10 years ago

“All good”

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(Car Insurance) - Posted 10 years ago

“i was not happy with this company as they did not allow my husband as a naned driver only because he has not been in uk for 10years but he has a full uk license”

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(Car Insurance) - Posted 10 years ago

“Right Choice quote came out top. Went to purchase and was told they had made an error and price was for third party not fully comp! They blame the insurer...”

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Posted 10 years ago

“Not clear who you are dealing with. Documents and price difficult to understand”

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(Car Insurance) - Posted 10 years ago

“Great price, cheaper quote than other comparison sites. MCN for me so easy to compare”

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Posted 10 years ago

“Awful experience can't wait till policy is over , don't answer or return calls.”

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(Car Insurance) - Posted 10 years ago

“Really poor service. Gave me qoute and increased on phone with lame justification. Seriously suggested to avoid RCIB”

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Posted 10 years ago

“Absolutely horrible customer service!!!!! At the start I got a insurance quote then said that I used wrong details so I had £80 to pay then when I moved address they charged me £85 to change address and gave me 2 options either I pay the £85 or they will cancel my insurance as a single mom I was already paying £75 a month so couldn't afford no more money on top ov that absolutely disgraceful money grabbing company once my policy is up I will never go with the "money grabbing company" again no regard for no one accept thereselves !!!!!! Very unhappy customer and the women on the phone was also really snotty !!!!”

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Posted 10 years ago

“Don`t waste your time and money for Right choice. I bought online the insurance for £830 after I checked 3 times that all my details are correct. You probably know their process: Your insurance is not confirmed until they don`t call you. They called me next day, had 2 or 3 questions and told that my premium £1350...The reason was: I put to the online form that I have lived in the UK for 2 years. When they called me they asked me if I can prove 2 years UK driving experience? I could only one. I did not give any details stating that I can prove 2 years UK driving experience. if this is so important that my premium is £500 more because of this why is not in the online form included???Anyway the person who called me was arrogant and impolite...Although they state that your payment is only pre- authorized until they don`t confirm it I had been told that I have to wait 1 week to get my money back. Avoid this company!”

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Posted 10 years ago

“Crap simple as that rubbish customer service all prices increased wish i never set seriously thinking of cancelling within the 14 day period and going elsewhere avoid money grabbing company you will be lied to”

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Posted 10 years ago

“I paid £1200 in january for insurance as im a young driver with 4 years no claims! This company was cheapest! I would now rather have paid more for another company. I tried to cancel 4 months before it was up and said id get £0 back. They lost all the details of my licence etc so had to resend them all. They then lost them AGAIN and threatened to cancel my policy i had paid it in full in January and was told i would loose my money! Their customer service is utter CRAP! Please please do not even call them unless you have all the time and money in the world!! Would 100% not recommend this company”

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Posted 10 years ago

“Excellent service by right choice.................recommend to others”

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(Car Insurance) - Posted 10 years ago

“These insurance brokers are most certainly NOT the right choice. The customer service team are HORRENDOUS. They are all arrogant with very little customer service skills, and will try to increase your premium as much as possible to earn there commission! I highly advise that EVERYONE who is looking to go through these brokers to go ELSEWHERE! If you decide to pay the deposit online (which I did), they will ring you to go through the premium and it WILL be different to what you saw online. They also changed it from the 8 months I agreed to online to 10 months on top of increasing my monthly payments nearly £100! By far the worst insurance brokers I have had to deal with to date.”

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Posted 10 years ago

“Simple to organise.”

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(Car Insurance) - Posted 10 years ago

“Run as fast as you can DO NOT go with this company. They take you for every penny, I have been absolutely screwed by these scum”

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Posted 10 years ago

“I hate car insurance companies normally, they all promise you so much and give so little. BUT for once this firm did what that promised and give me the deal I wanted. The guy I spoke to was very helpful and sorted out my policy very fast. He made everything clear and did try and hide any charges etc. Very happy with the service and if this continuesthey will have a loyal customer.”

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Posted 10 years ago

“Very good.When setting up my policy ,the person on the phone was very efficient. Took minutes from start to finish.”

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(Car Insurance) - Posted 10 years ago

“Telephone staff were very helpful with my query and promptly cooperated”

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(Car Insurance) - Posted 10 years ago

RCIB is rated 4.2 based on 4,018 reviews