RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

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“STAY AWAY!!! Scammers acting under the umbrella of legal charges applied to you illegally. First and foremost they only deal with you over the phone, making you loose your patience through endless calls, clouding your judgement by inflicting insecurities and asking far too much personal information which is of no concern to them as an insurance broker. Inflicting charges over changes which they themselves push you to make under the false pretext that it is in your interest, even though you have not asked for these changes. Praying over the good will of people who only want to cover their belongings with legal insurance. Do not deal with them over the phone as you WILL be scammed into paying unfounded so called ‘legal charges’ which they very briefly and questionably so highlight in their inhumane T&C. STAY AWAY!!! There are so many other serious and fully legal companies to purchase these policies from. DO NOT RISK YOUR HARD EARNED MONEY!!!”

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Posted 5 years ago

“Wish I had read the reviews before paying the money! They came up cheapest on a comparison website. Paid the money, only to be contacted to say I needed to pay more due to an accident 4 years earlier where I had been ran into by someone who claimed full responsibility and as such all the repairs etc.. went through their insurance. This added 30% to my annual premium. As I would have lost about that cancelling I decided to take it begrudgingly. Then they set up an incorrect DD date from what had been requested. I contacted them the day they tried to take payment to find out why this was incorrectly attempted and make a payment to avoid any issues. Only to be told that I would have to pay £20 fine whether I paid that day or waited for them to try and take it again. Spoke to Close Brothers the finance company who provides credit (strange set up but hey ho) and they were happy for payment to be made and said for them the matter is closed and there is no extra charge. Right Choice however then sent letter saying that unless a fine was paid my insurance would be cancelled within 7 days (bearing in mind I owe no money at this point and am already paying 30% more on the premium than likely I should). Spoke to customer service. The poor folk there seem to know they are stuck between a rock and a hard place by the companies bad practices as you can hear it in their voices. Either way their customer service as a result is cold and completely lacking compared to their own finance company who were pleasant, helpful and apologetic. They even have to put you on hold to speak to others, because Right Choice must not trust their front line staff to make a decision over £20. Obviously these decision makers then do not have to justify the decision to customers so will act with that level of detachment and indifference. Long story short, they refused any responsibility and refused to move over what is a paltry £20 amount (for me it was more the ethical point in it all). I hope this review balances the karma books slightly. Worst insurance company I've ever dealt with.”

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Posted 5 years ago

“Friendly and very helpful Thank you”

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Posted 5 years ago

“Insurance is very expensive.”

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Posted 5 years ago

“Adrian Flux - Con artists. Never in all my years insuring bikes and cars have i ever dealt with such a joke of a company. Got this through MCN compare and will never use it again.”

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Posted 5 years ago

“Very helpful”

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Posted 5 years ago

“Very patient and helpful”

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Posted 5 years ago

“Conor has been very helpful and made my renewal easier than I thought it would be. Thank you”

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Posted 5 years ago

“The service was good and quick”

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Posted 5 years ago

“I am well pleased with service extended by Qudus from RCIB. He proved to bery understanding, listening and couple with sharing what proved to value for money with its cost benefit. The aforementioned servicer was very helpful and turning my difficult situation around to have got a reasonable car insurance. Please accord him with any further training , assistance and managerial position as he fits this challenge. Many thanks. Temitope Jacobs”

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Posted 5 years ago

“Didn’t appreciate being on hold for over 15 minutes, I was informed afterwards the reason why, but would’ve been nice to have been kept informed.”

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Posted 5 years ago

“no issues so far. I had a really nice worker dealing with my case”

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Posted 5 years ago

“Jamie was exceptional in providing the services I needed and was very professional in his field!!!!”

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Posted 5 years ago

“George was really polite and extremely helpful”

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Posted 5 years ago

“The person who I spoke to was fine, the only issue I have is when I went on line, I was asked to pay £120 up front with a monthly insurance cover for £55 per month, but by the time I went through the questions, I was asked to pay £70 after 10 days and £91+ every month, which is a high cost for me to pay, but I need my car insured.”

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Posted 5 years ago

“It is very difficult to get through to RCIB on the phone, but they do phone you at renewal time many times which is helpful. One other issue they seem to have is loggin details down correctly. They perpetually log smaller/minor details down wrong despite repeated attempts to have them corrected. The cover is cheap, but cheerful so one cannot expect a stunning customer service experience I guess.”

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Posted 5 years ago

“It is very difficult to get through to RCIB on the phone, but they do phone you at renewal time many times which is helpful”

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Posted 5 years ago

“i renewed my policy with steve today he was excellent very helpful and a pleasure to deal with”

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Posted 5 years ago

“Good brokers but be aware your premium could be going up after 1year rather then going down.”

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Posted 5 years ago

“The customer service was great. Albie dealt with my request very swiftly. He was very polite and friendly throughout the call. He kept me informed of what was happening throughout the call. I will be recommending RCIB to friends and family.”

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Posted 5 years ago

RCIB is rated 4.2 based on 4,018 reviews