RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

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“Morning I spoke with Amanda today to renew my policy and was fast and easy it took only few minutes. Bless you Amanda”

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Posted 5 years ago

“Steven was polite efficient and our conversation only took a few minutes. Ho”

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Posted 5 years ago

“Long time to answer phone, took 59 mins to renew my policy.”

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Posted 5 years ago

“Incompetent staff, when you call them there are all kind of noise in the background, sometimes you can't hear what they saying. When asked them to repeat they sound pompous! They messed up my paperwork, apparently they didn't receive my emails. Also they forget to send you important documents right after you spoke to them. Can't wait to finish my 1 year with them and never ever return! Their prices are over the ceiling...”

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Posted 5 years ago

“Very unusual to be called to confirm it nice touch. Very personable approach.”

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Posted 5 years ago

“very helpful professional and excellent service”

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Posted 5 years ago

“Josh sorted my insurance with only a little time on hold and when I wasn't happy with the price got it reduced for me thank Josh”

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Posted 5 years ago

“Hi! It was the first time in 11 years since I start using insurance for my car, a company charged around £120 just I jotted down in the application the annual millage 2000 without checking! I had to cancel my insurance with them the same day! Loosing that amount of money absolutely for nothing! Dirty money leading you to fail, eventually! Regards”

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Posted 5 years ago

“Please please stay away. Took out insurance thru the meerkat site. Everything went ok then I got email asking for all crazy details. Driving license copies, mot certificate, v5 forms etc etc. I wanted to discuss with hubby but before the end of the day had emails and texts threatening to cancel my policy. On day 15 I got a call to say i had lied about my additional drivers length of driving and also that they had ran a check on my mileage and I had put 4000 when I needed to put 11000. I asked for proof. No reply. No one answers the phone or replies to emails. I then get an email asking for and extra 445 onto of my premium for the discrepancies on my policy. I sent a stinking email back. To which I got a reply well it will cost 445 to get out of the policy. Total joke. I have told them I will see them in court and report them to anyone who listens. In 20 years of driving I have never had such a load of hassle. I have sent an email requesting to terminate my policy and now keep getting emails back asking for it in writing. Literally going round in circles. I have lost 108 deposit to them just hope I can resolve the other situations and hope no one else falls for this load of rubbish con artist scammer fraud idiots.”

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Posted 5 years ago

“Excellent professional approach.”

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Posted 5 years ago

“A bit frustrating that having went through a long survey on line and paid that you also have to speak to the company to activate policy. Having said that Steven was polite and helpful.”

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Posted 5 years ago

“I was deceived. Firstly, they gave a quote with a low price. Just after I paid, they told me that my mileage estimation for the coming year was different from their estimation because my mileage of the past year is much higher than before. I explained that why, but they insisted to charge me more £400 based on their estimation. If I don't accept, they would charge £60 cancellation fee. Then the question is, why did they quote me based on my estimation and get the money if they didn't believe my estimation? It is reasonable to double check all the information customers provide, including the estimation of future mileage. But if your company thinks customers' estimation is not correct, the fair way is to cancel the quote and refund and then discuss about a new quote, but not just charge more or charge the cancellation fee. Please notice that the cancellation is due to the company's modification of the contract. Finally, I had to pay the cancellation fee and chose another insurance company. So please be careful before you pay a new insurance company.”

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Posted 5 years ago

“I really liked your services provided. Everything was clear and understandable.”

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Posted 5 years ago

“Scammed into paying another £95 for some bs reason about me apparently saying I had 10 years ncb ( I didn't) and not 9. I checked the propasal they sent me and there was no mention of how many years I had stated. I went back to my quote on CPTM and it was 9 years!! It was an option of paying the £95 or being charged as much to cancel. I'm going to complain to Compare the Market about them.”

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Posted 5 years ago

“I wish I read the reviews before I paid for my insurance. This is how it works: they qoute you the cheapest on comparison sites, you take it and you pay. Gotcha! You trapped. They will find a way to increase your premium. For me it was "weak credit score" even though I paid the full amount. When I wanted to cancel they told me to pay £60 even though I was well within the cooling off period. As others said, Call waiting time is excruciating if you manage to get through. Everything about this company looks dodgy. Learn from me, stay light years away from this RCIB.”

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Posted 5 years ago

“Steven is very helpful and polite, I asked to be called back ASAP and that is what happened.I am also very happy with cost and cover of policy and that it was available via a Quidco comparison which will give me cashback.”

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Posted 5 years ago

“Very helpfull”

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Posted 5 years ago

“Very helpful and clear about everything. Awesome costumer serves 👍🏻”

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Posted 5 years ago

“Pls don't do insurance with this company. It's kind of froud company. Never recommend to anyone. If you have extra money give to some needy people. They give you cheap quotes but after some days yours quote will be high or cancel your policy and charge you 120 pound cancellation fees. Be aware of that kind of insurance company”

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Posted 5 years ago

“Thank you so much Right Choice for coming through again for me. Thank you Luke for your great service, getting me the best quote. This is why i always come back to Right Choice. Much Appreciated”

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Posted 5 years ago

RCIB is rated 4.2 based on 4,018 reviews