“Excellent customer care”

Posted 5 years ago

“Avoid them like a plague! Like everyone who wished they never did business with them, I also got trapped because they appeared top as the cheapest on a popular comparison websites. Once you get trapped paying the deposit on accepting the online quote, they will send a text for you to call them after a couple of days and state all the reasons under the sun why your premium needs to go up. Like my workplace is further away from home and that I park the car overnight in the home garage and not on a drive way so premium must go up! Had to cancel the policy because the reworked premium was almost double the original quote. Besides they'd threaten you with all sorts of cancellation and admin fees. Worst customer service experience I ever had. Wouldn't tell me what their complaint procedure. Total waste of time and money. Appears their strategy is to fleece you out of your money before you get the chance to cancel, relying on their dodgy "terms and conditions". About time someone reports them to the authorities. Company is a fraud!”

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Posted 5 years ago

“Avoid them like a plague! Like everyone who wished they never did business with them, I also got trapped because they appeared top as the cheapest on a popular comparison websites. Once you get trapped paying the deposit on accepting the online quote, they will send a text for you to call them after a couple of days and state all the reasons under the sun why your premium needs to go up. Like my workplace is further away from home and that I park the car overnight in the home garage and not on a drive way so premium must go up! Had to cancel the policy because the reworked premium was almost double the original quote. Besides they'd threaten you with all sorts of cancellation and admin fees. Worst customer service experience I ever had. Wouldn't tell me what their complaint procedure. Total waste of time and money. Appears their strategy is to fleece you out of your money before you get the chance to cancel, relying on their dodgy "terms and conditions". About time someone reports them to the authorities. Company is a fraud!”

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Posted 5 years ago

“Cheryl was very helpful. I had cancelled policy and wanted to restart it! She got all the details and sorted it all out for me. Thank you very helpful”

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Posted 5 years ago

“It was not my fault but they are doing there to make it as hard as possible for me and understanding at all”

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(Car Insurance) - Posted 5 years ago

“Lifesavers,literally!!,thankyou Steven.,great firm.”

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Posted 5 years ago

“Helpful and well spoken”

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Posted 5 years ago

“Long time on call”

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Posted 5 years ago

“It was helpful and fast”

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Posted 5 years ago

“All good but I was transferred to listen to the terms and the the phone just rang out for ages and no one came back to the line . So I ah e to remove a star for that as I sat on the phone for ages waiting”

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Posted 5 years ago

“Delighted with the amount I have saved over the AA quote for renewal. Had problems with getting to the right person on the 'phone as I kept being put through to car insurance and having to listen to the same list of conditions many times. When I eventually got through to Steven everything was fine.”

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Posted 5 years ago

“Awful experience and now trapped for a year!”

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Posted 5 years ago

“Very good and helpful. Got a better quote than online”

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Posted 5 years ago

“Excellent people well made up fast and affordable.”

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Posted 5 years ago

“Not entirely happy with this company. Wouldn’t match online price despite discrepancies being ironed out. Was also on the phone a total Of two hours”

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Posted 5 years ago

“12345678910”

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Posted 5 years ago

“RCIB is good customer service I happy will tell to friends thanks”

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Posted 5 years ago

“Very helpful and dedicated..Alex cares about customer satisfaction, thanks Alex”

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Posted 5 years ago

“Your personnel custom is excellent”

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Posted 5 years ago

“Absolute criminals, stay well away from these rip off merchants. They will f**k your at every Chance!”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

RCIB Reviews