“Got policy through go compare .. pay deposit..they send me document and they set up the direct debit and after 6 days on cooling off period they cancelled because they basically want me to agree with a new cotation for no reason...a fee of cancellation charge of 130£ from deposit because they was not happy with first cotation wich they offered me .. someone need to stop this scam company”

Helpful Report

Posted 5 years ago

“worst insurance company I’ve ever had to deal with. don’t make the mistake and use these con merchants.”

Helpful Report

Posted 5 years ago

“I am glad choosing First Choise and very happy with the help get from the staff, special Perry , very professional and having excellent customer service skills in dealing with people and their insurance needs. Thank you very much indeed !!!”

Helpful Report

Posted 5 years ago

“AVOID Car Insurance - Ridiculously high charges for changes to policy (£135 for admin on address change!!), will not give me a quote for my new address but told me it could go up by £1000!! Andy Gray one of the 'managers' was very rude, told me I had to pay £88 to cancel my policy WHEN I HAVE ONLY HAD IT FOR 2 DAYS!! Was extremely smug & was goading a response out of me when I asked for clarification to his rude answers. There is no possibility to cancel during cooling off period unless you pay an £88 fee, after the 14 day cooling off period it goes up higher and higher. also spoke to Cheryl Austin who again was rude. GO TO A PROPER INSURANCE COMPANY NOT A COWBOY BROKER!”

Helpful Report

Posted 5 years ago

“AVOID Car Insurance - Ridiculously high charges for changes to policy (£135 for admin on address change!!), will not give me a quote for my new address but told me it could go up by £1000!! Andy Gray one of the 'managers' was very rude, told me I had to pay £88 to cancel my policy WHEN I HAVE ONLY HAD IT FOR 2 DAYS!! Was extremely smug & was goading a response out of me when I asked for clarification to his rude answers. There is no possibility to cancel during cooling off period unless you pay an £88 fee, after the 14 day cooling off period it goes up higher and higher. also spoke to Cheryl Austin who again was rude. GO TO A PROPER INSURANCE COMPANY NOT A COWBOY BROKER!”

Helpful Report

Posted 5 years ago

“AVOID Car Insurance - Ridiculously high charges for changes to policy (£135 for admin on address change!!), will not give me a quote for my new address but told me it could go up by £1000!! Andy Gray one of the 'managers' was very rude, told me I had to pay £88 to cancel my policy WHEN I HAVE ONLY HAD IT FOR 2 DAYS!! Was extremely smug & was goading a response out of me when I asked for clarification to his rude answers. There is no possibility to cancel during cooling off period unless you pay an £88 fee, after the 14 day cooling off period it goes up higher and higher. also spoke to Cheryl Austin who again was rude. GO TO A PROPER INSURANCE COMPANY NOT A COWBOY BROKER!”

Helpful Report

Posted 5 years ago

“AVOID Car Insurance - Ridiculously high charges for changes to policy (£135 for admin on address change!!), will not give me a quote for my new address but told me it could go up by £1000!! Andy Gray one of the 'managers' was very rude, told me I had to pay £88 to cancel my policy WHEN I HAVE ONLY HAD IT FOR 2 DAYS!! Was extremely smug & was goading a response out of me when I asked for clarification to his rude answers. There is no possibility to cancel during cooling off period unless you pay an £88 fee, after the 14 day cooling off period it goes up higher and higher. also spoke to Cheryl Austin who again was rude. GO TO A PROPER INSURANCE COMPANY NOT A COWBOY BROKER!”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY!! Please do not read the other fake reviews. Impossible to get hold of on phone. Waited 75mins one call. They took money from my card unauthorised for extortionate charge which wasn’t discussed. Currently ombudsman dealing with it. Charged silly cancellation charges. Never got calculation letter just email saying refund will take 30days. WORST INSURANCE BROKER EVER DEALT WITH. HOPEFULLY THEY WILL GET SHUT DOWN VERY SOON!!”

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Posted 5 years ago

“Great very helpful”

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Posted 5 years ago

“Toke to long need to be quicker”

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Posted 5 years ago

“Shane was very polite & explained everything to me so I knew exactly what was covered by my insurance”

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Posted 5 years ago

“Friendly and helpful service”

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Posted 5 years ago

“The person that I spoke to was really polite and helpful thanks But Could do with less time on hold wating to speak to someone Overall great”

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Posted 5 years ago

“The lady I spoke to was extremely polite and patient as I’d not had any sleep due to work commitments, many Thanks again for another year of great service! Cheers”

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Posted 5 years ago

“Issue is Call was a bit waiting too long.”

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Posted 5 years ago

“Unfortunately I was on hold for an hour! I would have given less if it wasn't for Antonia who was very helpful.”

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Posted 5 years ago

“worst company I have ever insured with they are all trained to scam you they will make any excuse to put charges on your policy.in one month of bieng insured with them they charged me 700.00 stupid fraudsters should ROT IN HELL! please do not insure with them you will regret it I assure you.”

Helpful Report

Posted 5 years ago

“It was a fantastic service”

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Posted 5 years ago

“Was very good”

Helpful Report

Posted 5 years ago

“Terrible choice of my car insurance. I will make sure noone else who I know will get robbed by them. Avoid!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

RCIB Reviews