RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

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“Coner was very polite and professional and got me the best price possible for me to renew again with your company. Thank you”

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Posted 5 years ago

“Understand and polite. Knowledgeable”

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Posted 5 years ago

“Very helpful and pleasnt guy. easy to deal with aswell”

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Posted 5 years ago

“Close this company down ,This company is taking money out my bank every mouth and I don't Evan own a CAR !! there telling my bank I do ,how you have my bank details is beyound me, I've called your company and the bank many times you say I'm not on your system but yet you keep taking my money I won't a refund and my bank details taken off your system .”

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Posted 5 years ago

“Arif customer service was spot on. He was able to get my policy sorted out without any stress. Respect ✊”

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Posted 5 years ago

“Avoid avoid avoid. Buy policy online as they come the cheapest ones on the go compare market..After I pay 226 £ deposit they send me certificates of insurance and next day I got all policy documentBy email.... 3 days after I bought the policy I got a new email from ricb and they let me know they set up a direct debit for me already .. I check my online banking and they were right.. the direct debit was set up.. all good till now and I was over the moon .. but...nightmare was just about to start... 6 days after got text msg to get in touch with them for a policy validation.... I call ricb and surprise .. all details was correct but they just told me I have to agree with a new cotation wich comes with 400£ more on top ... I said no thanks as I’m happy with the first one .. they said straight to me if I don’t agree they will cancel my policy .. the reason was ... more mileage with different insurance company on the past year .. 2 hours later after I spoke with them I got a cancellation text msg as is been cancel.. call them next day and they said a fee of 132 pounds will be deducted from my deposit as a cancellation fee .. so .. they took my deposit, they send me all signed policy documents , set up direct debit and after all this it was their choice to cancel policy not mine.. get in touch again with them i told them is not in their terms and conditions a fee of charge if they cancel my policy within 14 days only if I will cancel is a fee of 60£.. they said they got right to charge 10% of my annual premium plus cancellation fee, wich olso is not in their terms and conditions..I complain already and I’m waiting for their final answer or letter as I’ve been told by FSA the first complaint must be made to FOS ... I’ve made it toward FOS and wait for final answer so I can complain to FSA.. I will not agree anymore with this scam company.. they have to be banned.. if FSA will not sort anything I’ll go to solicitors and even to CCJ .. just avoid this scam company”

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Posted 5 years ago

“Great service from Amanda!”

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Posted 5 years ago

“Everything was good, everything was explained.”

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Posted 5 years ago

“amazing customer service and helped me get the perfect quote..”

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Posted 5 years ago

“Someone government body will have to take this very seriously, this company is a fraud and they give cheap qoutation first to get you trapped in their net, then if you have a smaller mistake like I declared my license is 8 years old where as my license was one month to 8 years, they got that point and the arises my insurance around double of the price, basically they want to cancel they policy on either hands, because somewhere in Thier cancellation they have mentioned even within 14 days they charged £60 plus many hidden charges . Like I was charged £138 for keep it for 7 days. . Please help me getting this money back as I am so frustrated after that,”

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Posted 5 years ago

“Very easy to get through and arrange renewal of policy”

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Posted 5 years ago

“I am very happy the way Daniel help me out in this renewal policy it was great customer service”

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() - Posted 5 years ago

“Avoid this scam company... i got my car insured and they set up very quick everithing .. i thought they are wow but Then I got txt message to get in touch with them for policy validation . They answer very quick but they try to charge more as they pretending I had higher mileage last year and if I don’t accept a new quotation they said they will cancel my policy.. 2 hours later I got txt message with cancellation .... probably they don’t care if is a cooling off period or is after 14 days they will try to rip you off .. if is any charge I will complain as they decided to cancel the policy not me .. just avoid this rubbish company 🤮🤮”

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Posted 5 years ago

“Best coustmer service ever. And she gave me a very good price.”

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() - Posted 5 years ago

“I was highly impressed by your thoughts and your trust for call back. Well done”

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() - Posted 5 years ago

“Really helpful”

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Posted 5 years ago

“NOW THAT IS CUSTOMER SERVICE! The phone call i just completed with Luke should be used for training purposes. not just in his roll but across all customer service sectors. the service i revived was second to none (NONE!!) Like needs to be recognized and acknowledged for such work. a true (and i mean TRUE) asset to your team. well done and thank you once again Luke, keep up the great work”

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Posted 5 years ago

“AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID please watchdog look into this COMPANY.....they keep your no claims bonus certificate hold it to ransom until they have finished making up policy rules... They should make things clearer in the beginning..sell your car and still pay full price or we keep your NCB,,,😠😠😠💩💩💩 what a joke...”

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Posted 5 years ago

“AVOID THIS COMPANY...... AVOID AVOID AVOID AVOID don't just take my word for it bunch of unhelpful idiots...”

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Posted 5 years ago

“Helped me pretty well to renew my car insurance. Not the most patient person but good tho.”

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Posted 5 years ago

RCIB is rated 4.2 based on 4,018 reviews