RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

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“Na”

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(Car Insurance) - Posted 4 years ago

“The guy was very Nice and he help me”

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Posted 4 years ago

“Very polite and helpful”

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Posted 4 years ago

“Wish I'd of read the reviews, absolutely the worst company I've insured with in a decade. The words deceptive vultures is the best way to describe them. I made the mistake of letting my policy run on and it will truly be one of life's regrets. At a time when everyone is struggling to cope you can rest assured they will mug you and kick you further into debt, wish I'd of had a company who cared to help it's customer through a pandemic but souls are not given to everyone I guess. Advice for any one else they rob and lie to, call the ombudsman and fos and in return they will try cancel your policy and blame you for them not taking payments. It's been a horrific experience I would not wish on anyone. Be very careful or very desperate if you insure with them and good luck you will 100% need it. Ps .. don't the positive reviews seem a little staff written generic?”

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Posted 4 years ago

“Policy set up with no hassle by Steve. Thank you.”

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Posted 4 years ago

“Vultures. Charging a cancellation fee within 14 days cancellation period and before the start of the policy. Could not get through on the phone to talk to anyone.”

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(Car Insurance) - Posted 4 years ago

“Very quick & efficient. A relief to find a broker -will pass on to others who miss this service”

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Posted 4 years ago

“Quick and easy, no hassle. Thanks to Steven for the assist.”

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Posted 4 years ago

“Took policy with them and when try to cancel it they will retain 80% of premium , Go for standard companies like admiral etc these guys are there to rip of peoples money”

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Posted 4 years ago

“We sold the car some time ago, but have yet to receive a refund, wont acknowledg e-mails. Avoid this Company at all costs.”

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(Car Insurance) - Posted 4 years ago

“Very helpful and friendly .”

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Posted 4 years ago

“I had to change over my insurance policy to a different car and thought it would be a lot of hassle, however the representative that dealt with my (Michael) explained everything to me and got me insured quite quickly, he did a fantastic job and I was very pleased with the service provided.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Hoyam was excellent, very professional, courteous and quick. However I had such difficulty in contacting RCIB by any means that I almost gave up. Email was bounced back. Telephone rang out continuously. Eventually got through by phoning customer services but even then was passed around several times, each time having to wait for ages and listen to endless taped messages. I understand about covid but really it's very poor.”

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Posted 4 years ago

“Great service try and help as much as they possibly can”

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Posted 4 years ago

“AVOID this company at all costs. After taking out the policy and paying they then demanded extra money from me for an error that had been made on their behalf. Worked out better for me to cancel with them and take out a new policy with a new company. Honestly the worst insurance company I have ever had to deal with in my driving history. I dread to think what they would be like if I had to ever make a claim. The Customer service is also awful. Please please please if these are your cheapest option then spend a little more to go with another company as it will end up costing you more in the long run.”

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Posted 4 years ago

“Very friendly staff”

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Posted 4 years ago

“Sarah was very helpful in assisting me with my renewal”

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Posted 4 years ago

“Increased my monthly direct debit without warning If could give them less than one star I would. This is what happened: I just got notification from my bank saying RCIB have increased my insurance by £100 . I have received no communication from RCIB to say why or to tell of the change, they changed it on the day payment is due without even telling. Wish i never got insurance with them. Its disgusting to to make such a change without providing customers with an notification.”

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Posted 4 years ago

RCIB is rated 4.2 based on 4,018 reviews