RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything. Your staff are miserable and rude, your hold times are a joke, you charge an absolute fortune for a below average service. The fact that you charge people to make changes blows my mind.”

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Posted 8 years ago

“My quote was increased for no reason then once I queried it it went back down. Took 42 mins to speak with someone”

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Posted 8 years ago

“Found Georgia, rude, abrupt and felt like the whole call finding insurance was rushed and not explained very well.”

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Posted 8 years ago

“Couldn't understand some of the words the worker said which led to a miss understanding which I am not happy about”

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Posted 8 years ago

“The actual price was nearly double the quote even though my detail were the same they had already taken my deposit off my card which was clever I AM NOT HAPPY”

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Posted 8 years ago

“The price was nearly double he price quoted and I had to hold on nearly an hour to be spoken to”

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Posted 8 years ago

“yes im hape”

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Posted 8 years ago

“Was on phone 42 mins answering questions I had done on line. There was no call back as stated in email I had to call you”

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Posted 8 years ago

“This company is worst I ever used. Rude customer service. Low price is not an excuse for this kind of behaviour.”

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Posted 8 years ago

“Quoted £288 online. Paid the deposit then got a phone call telling me i needed to answer a few more questions. Was constantly put on hold. To cut a long story short, after the phone call i was told the actual cost would be £423. I told them that wasn't what i was originally quoted and to refund my deposit. They said they couldn't and i would have to pay a cancellation fee, even though i had only taken the policy out about 10 minutes before that. A phone call lasting 50 minutes and over £150 more than originally quoted 😡”

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Posted 8 years ago

“nothing happened to me”

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Posted 8 years ago

“Scammers cheater liers ..”

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Posted 8 years ago

“Poor customer service. Tried to rip me off initially and renege on initial quote found online, then after I said I wanted to cancel and get a refund agreed to original price.”

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Posted 8 years ago

“Was told 1 price then another”

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Posted 8 years ago

“Ordered & paid policy online and then still had to spend about 40 minutes on the phone with someone I had great difficulty understanding.”

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Posted 8 years ago

“Attitude Putting price up when I ring Read reviews online that many state once they ring you out price up even though everything was filled out correctly on compare the market”

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Posted 8 years ago

“Ok..I initially gave a good review based on the policy, but I've just had my phone bill, it cost me £60 to call this lot on my mobile, shocking, now I see why I was deliberately put on hold and asked silly questions about the car, stalking me for time, the make the colour, engine size...all after I gave the registration that would have given them all the details, I've been done up like a kipper, stay clear”

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Posted 8 years ago

“Price increases after quote and lots of silly questions”

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Posted 8 years ago

“I feel that I was ripped off on reflection and they I didn't completely understand the cost of £170 I was paying and that really my insurance cost over £1000 not the £865 or so I was quoted. Passed from department to department and generally cut off . Bad experience overall.”

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Posted 8 years ago

“Terrible, got a quote online and felt very rushed into taking policy on the phone because they were finishing work soon”

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Posted 8 years ago

RCIB is rated 4.2 based on 4,018 reviews