RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot get hold of anyone for over an hour at a time”

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Posted 7 years ago

“Ripped me off no free 14 day cooling off period cost me £155 for 8 days never ever use. Customer service rude and abnoxious. Bad experience.”

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Posted 7 years ago

“25min hold, 20min call, then charged 25% of policy to change address. Making it only c.£5 cheaper than cancelling and insuring elsewhere. Pure profiteering, will not be renewing any policies with RCIB from now on.”

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Posted 7 years ago

“Ryan was rude and had attitude towards me when I mentioned I had received bad service and wanted to cancel my policy”

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Posted 7 years ago

“The individual i spoke to was very good but your services are poor and it takes over 20 - 30 minutes to speak with anyone”

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Posted 7 years ago

“Long time waiting Phone call was not clear Shit customer service Ripping off company Address cheang charge £85 bull shit”

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Posted 7 years ago

“Mr shabani has nothing to do with ripley motors”

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Posted 7 years ago

“No option for multi bike policy so no good for me”

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Posted 7 years ago

“I was quoted a low price due to my points on the comparison website reason I chose this company but than it increased from £150 to £200 and than £250 and when I tried cancelling it I was told I will be charged three months worth. I wish they would get their price right don't use comparison site or this company. I'm now stuck with them for 12 months.”

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Posted 8 years ago

“Because the seller backed out from the sale, I was forced to cancel the insurance policy within 30 mins of taking it out. After waiting on the phone for nearly 40 mins, I was told that I would be charged 85 pounds for the cancellation plus another 85 pounds. This is a complete rip off and I shall complain and take this further. Sharp practice,”

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Posted 8 years ago

“Price went up dramatically with no explanation although this was expected given a quick google suggested this would be the case. I usually make sure I call when I have lots of work to do at my desk as I expect to be on hold for at least half an hour for each call. All in all, I managed to get insured albeit for a lot more than expecting. Unfortunately haste took over rather than looking around as other insurers provided cheaper quotes”

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Posted 8 years ago

“The wors company I ever heart. Cheating people and unfair charges. Paid 800 for policy and they wanted charge me nearly 500 for cancelations. Customer service realy poor and even shout on me”

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Posted 8 years ago

“What happened to the telephone connections . 25minutes hanging on for assistance!!!!”

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Posted 8 years ago

“Got sold something completely different from what was mentioned over the phone was told my excess would be 800 on the certificate it says 1500 been trying to get in contact all I keep hearing is I will call you back in 5”

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Posted 8 years ago

“Not happy with the out come from your company the person on the phone never asked me about the no claims bonus iusse when I was confirming all my details on the phone I put down that I didn't have no claims online but it said I had five years put down the fella told me this is after he said it was all done and I payed my deposit then told me if anything was false on my policy that your company would keep £85 of my deposit as an admin fee at that time the fella said I was insured with yourselves then the Conversation ended at that time after 15mins later the fella ring me back and told me there was one more thing he needed to ask that he forgot and that's about the 5 years no claims I told him I didn't have any five years no claims and put none years in the box online but he didn't confirm this from the first phone call before you taken my deposit after this the fella said that your company can not insure me any more but your company would still keep my £85 when it was your company fault that you didn't go through the procedure of confirming the details properly that was put down online before taken my money and telling me about the £85 if it was my fault then I can understand but it wasn't I put the right details in online your company is supposed to make sure that The details are right and everything is correct that I put down before taking my deposit and telling me about the £85 Administration fee not ring me up 15 minutes later after tellin me in the 1st phone call that everything is fine and that I am insured with yourselves !!!!! then tell me that there is something gone wrong and there is five years showing has no claims bonus but yet I am still paying £85 this is a shocking outcome from your company and I will never be recommending you to a friend or family member and will not be doing business with you in the future mr j gibbons”

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Posted 8 years ago

“Everything that could!!”

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Posted 8 years ago

“Was giving one price for my quote online and when it came to buying the policy it had gone up by £600!!! The mananger that I spoke to was very helpful and polite but that was after speaking with numerous people in the team! I stared out at 11 o'clock trying to get my insurance and did not end up sorting it out till 5oclovk but I can not fault the last mananger I spoke with”

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Posted 8 years ago

“Outrageous price. Insurance companies are known to never ever pay. Took ages and ages on hold and was forced to pay extra”

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Posted 8 years ago

“My premium went up by £560 because my car was sorn for two years”

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Posted 8 years ago

“quoted an online price and accepted it and made card payment, card payment taken and ws emailed to say i would be contacted shortly to verify details,as no call came i rang after waiting 45 mins, initially couldnt find the web reference, then went through all the detils and the premium went up as the insurer wouldnt recognise my 8yrs ncb even tho it met the criteria for no claims entitlement, ryan at rcib was helpful but still had to pay an extra £18.68, that was 40 minutes on the phone, told my documents would be emailed to me but im still waiting, dont even know as yet if im actually insured”

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Posted 8 years ago

RCIB is rated 4.2 based on 4,018 reviews