RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous

Anonymous // 01/01/2019

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“RIP off don’t understand how this company is getting away with taking people’s money and not providing the service they need reporting avoid at all costs !!!!!!!”

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Posted 4 years ago

“Hi i have been waiting some evidence of the policy since 18th December. Please send mevthis first so that i can complete a refrence. No policy and i waited on a call for 2 hours.”

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Posted 4 years ago

“Outstanding”

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Posted 4 years ago

“Billy is amazing helped me out so much so knowledgeable, a happy person can’t thank him enough”

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Posted 4 years ago

“Very helpful and will recommend to anyone”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“WORST COMPANY EVER, PLEASE AVOID AT ALL COSTS!!!!!!!!!!!!!! THEY LOOK FOR EXTRA COSTS!!! I PROVIDED MY PROOF OF 3 YEARS NCB BUT THEY CAME BACK TO ME TO SAY YOU ONLY HAVE 2 AND REQUIRED ME TO PAY EXTRA FEES!! I CALLED TO DISPUTE THIS JUST FOR THEM TO TELL ME THAT I DIDN'T PUT THE RIGHT INFO IN MY ONLINE QUOTE FOR OTHER THINGS AND CHARGED ME MORE PREMIUMS!!!!!!!!!! BASICALLY THEY SAID "PAY US £159 EXTRA NOW OR CANCEL THE INSURANCE AND LOSE £245 IN CANCELLATION FEES", SCAMMERS!!!!!!!! AND STILL THEY COULDN'T SORT OUT THE ISSUE WITH THE NCB WHICH I HAD PROOF OF, SO I STILL NEED TO CALL THEM AGAIN TO GET MY NCB PROOF VALIDATED TO AVOID MORE FEES!!!!!! AVOID AT ALL COST, SAVE YOURSELF AND YOUR WALLET!!!!! BAD CUSTOMER SERVICE, NO APOLOGIES FOR MISTAKES MADE ON THEIR SIDE THEY MAKE YOU FEEL LIKE YOU ARE THE LIAR TO GET MORE £££ FROM YOU!!!!! I SHOULD HAVE GONE FOR THE HIGHER PRICED INSURER, THEY PUT ME UNDER SO MUCH STRESS THAT I'M GOING TO HAVE THE WORST CHRISTMAS EVER NOW WITH NO MONEY!!!”

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Posted 4 years ago

“I called rcob about 5 times and everytime waiting half an hour and kept moving from department to department. Moreover it's annoying you ask for a brekaodnw of laptops bikes etc. It's silly.”

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Posted 4 years ago

“Like others, uploaded all correct documents, exact same details as given on go compare and yet still cancelled after 7 days with no reason given! Nightmare company makes GC look back the fact they're part of the scam”

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Posted 4 years ago

“There should be a zero star to this company. I purchased my car insurance then a month later I was told they are going to cancel it as I did not endorsed the requested documents which is to my surprised was something it was never requested to me before on my previous car insurance, also, they never did requested the documents until that day I received an email stating about the cancellation. I therefore, cancelled my insurance with them when they told me that my insurance premium will go up (double the price) if I continue to ensure with them. I was only insured for only over a month which I paid the annual quote of £320 and I am only going to be refunded £60 due to some ridiculous fee that they applied. I’m still waiting for that refund to this day. This is wrong and reading to all the complaints about this car insurance company it makes me wonder how could they get away with ripping people off just that easily? This is a con and a fraud, is there any way that can be done to this company. I’ll be up for it, I have all my supporting documents.”

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Posted 4 years ago

“Absolute joke of a company. 1 hour minimum hold time. No communication between underwriters and insurers. Had an accident a week ago and car still not been looked at. No record of claim. Do not use this company simply as they are the cheapest. You will regret it”

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Posted 4 years ago

“The right person called me the right time, providing me the best service. His name is Charlie ;)”

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Posted 4 years ago

“Scam company”

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Posted 4 years ago

“AVOID THIS COMPANY!! I found a cheap quote on money supermarket and went ahead with buying insurance without checking the reviews. Once I seen the reviews, I was completely shocked and had to cancel the cover as soon as possible. Next day I tried to cancel the cover by contacting customer service (my policy didn’t start) and they kept on transferring me over to different departments. They kept messing about and taking my details then ending the call or transferring me to other departments who are unbale to cancel my policy. I had to call about 3 times to get to speak to someone about this. It seemed like they wanted me to be frustrated and to give up cancelling so my cover starts and they can charge me later. My policy didn’t even start and they still charged me cancellation fee. All I can advise to everyone, please do your research before buying your cover with them!! They are dodgy and my biggest regret is not checking the reviews before buying cover from them.”

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Posted 4 years ago

“I thought your agent ami was very good,and very helpful”

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Posted 4 years ago

“Within 24 hours and hours on a phone call they wanted extra £100 or a £100 to cancel. Please raise chargeback on this company as you have no other way with these fraudsters.”

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Posted 4 years ago

“Really good”

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Posted 4 years ago

“Awful! Not only will they breach FCA rules they’ll leave you with a broken car for weeks. They increased my premium at renewal stage (half to be expected) but what they also did and failed to tell me about was to also increase the excess by £200!!!! My excess now sits at a ludicrous amount and after complaining about them failing to meet FCA transparency rules I’ve just been ignored! Off to FOS I go then! I had an accident a few weeks ago and despite around 7 different companies calling me I’ve not had 1 update nor has anyone been in touch regarding repairs. They’re just awful don’t go near them!”

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Posted 4 years ago

“Charles Chipato was exceptionally helpful and I would have left right choice if he had not been. I would have given five stars but he did not give the insurer my updated email so I had to retrieve my new policy from my old email address.”

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Posted 4 years ago

“Overall feedback from the service I received from Bill was excellent service, he confirmed all the information I filled on the website and he reduced both amounts Of the Deposit and monthly fees and he was a very kind on the phone so I’m grateful from the service so that was amazing 🤩”

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Posted 4 years ago

RCIB is rated 4.2 based on 4,018 reviews