RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammed into paying another £95 for some bs reason about me apparently saying I had 10 years ncb ( I didn't) and not 9. I checked the propasal they sent me and there was no mention of how many years I had stated. I went back to my quote on CPTM and it was 9 years!! It was an option of paying the £95 or being charged as much to cancel. I'm going to complain to Compare the Market about them.”

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Posted 5 years ago

“AVOID this Broker company IT IS A SCAM !!!!! All the 5 star reviews are written by themselves!! This "company" RIGHT CHOICE CAR INSURANCE exist only on the paper, they sell other insurance company's policy's. They are a broker not a CAR insurance company. When i bought my insurance they ask for a lot of paperwork to begin with and you have only 2 weeks to collect it all and send it to them : Documents Required -Copy of the front of your driving licence photocard. Driving Licence must match policy address. -Copy of the back of your driving licence photocard. -DVLA Check Code. -No Claims Bonus Proof (Within the last 2 years & obtained from your last insurer. We are unable to accept schedules, statement of facts, statement of insurance and policy details). -Copy of the V5C registration certificate (‘log book’) All this to be sent within 2 weeks for the insurance to be valid. They have cancelled my car insurance policy as I did not send this to them within the 2 week period with a lost of £100 deposit. I had to complaint to the Financial Ombudsman Service - which issued a warning to their company to resolve this issue. Note they appear to be the cheapest insurance on the market but will not pay out if there is an accident / claims. They even refused to send me my NCB at the end of the policy . Search elsewhere for a more reliable insurance company. RCIB needs to be investigated by the financial ombudsman”

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Posted 5 years ago

“VERY THING ON THE PHONE FOR MORE THEN HOUR WAITING IN A Q THEN GOT TOLD WE ARE ON CLOSED AND I DO NOT THINK THIS IS VERY GOOD”

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Posted 7 years ago

“Waited over 30 minutes to be connected over the phone. Improve your customer service.”

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Posted 7 years ago

“You are charging me the same price for a Ford KA1.3L AS YOU do for a 2 litre 4x4. Yesterday it took 45 mins for you to answered and deal with my call. Your representative was rude and unsympathetic .”

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Posted 7 years ago

“I wish to give them -1?? So bad customer service, so rude They was laughing on the phone , wasting my time 1.5 hours for nothing, seating in the car and waiting , they took the money from my account and we didn't get insurance”

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Posted 8 years ago

“88% of Customers cant be wrong, with an average 2.02 stars its speaks volumes. MY experience is dire they neither reply to email nor answer calls, Ive spent over an hour on hold, they basically just dont care. I would AVOID AVOID AVOID AVOID, read the reviews pretty dismal, I'm waiting on a call back as they haven't included business cover on my car , and I can guess exactly whats coming next .... more dosh. If this is the case i will demand a full refund and report them to the insurance ombudsman.”

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Posted 8 years ago

“We found this shower via several comparison sites, regardless of site they were the cheapest quote and the price quoted was consistent across the board. We decided to go with them and selected the policy via Go compare, we wanted to pay the premium on a monthly basis. When we paid the deposit/ first payment a box appeared on the screen saying the payment couldn't go through and to ring them, which we did. While on the phone we checked our bank account and saw that the money had gone out, when we got through the young lady started going through all the details again as if doing a new quote. She then told us that the price would be more than quoted and tried to give us some spiel. I questioned this practice and got put on to someone called Gary (a supervisor;) he refused to honour the price and his 'like it or lump it' attitude was appalling. We now find ourselves trying to get our deposit back which we believe was taken fraudulently, we have lodged complaints with trading standards and the insurance ombudsman. They also have our bank details for the direct debit and wouldn't be at all surprised if they tried to take payment. Cannot begin to imagine what the service would be like if you needed to claim! We went with Bikesure for the policy and that was an altogether more pleasant experience.”

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Posted 9 years ago

“i made the initial deposit payment and it went through. i then had a phone call and was told this was incorrect and had to pay another £100+ ... i then had insurance for 1 week and bought another car (54 plate) and they requested i pay double not before telling me they could not discuss my account before sending the required documents which i quickly sent to discuss account and then they told me i could not cancel or change my insurance as i have entered into an agreement (by returning documents).. so i had my insurance with them for just over 1 week and paid over £500 and they still wanted more. ended up cancelling my direct debit with bank and went with another (honest) insurer.”

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(Car Insurance) - Posted 9 years ago

“Right Choice is a trap. Avoid at all cost.. They should be closed down. .”

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(Car Insurance) - Posted 9 years ago

“I wouldn't even give them one star. Absolutely disgusting Company I'm shocked it is still allowed to trade even after 100s of bad reviews on so many review websites. I regret the day I used moneysupermarket.com. I was quoted £650... surprise surprise they rang me next day and increased the price, because they couldn't verify my address. I was told I didn't live at my address mentioned on application... also because there was so many people living there that's why I was not coming up on their system, what rubbish... this scam company is only after your money and will do anything to increase prices. I cancelled less than 8 hours, I felt I was bullied into going with them. I was told there would be £85 charge for cancellation. I was shocked all insurance companies give you a 14 days period. I wasn't sent an email or paperwork during the 8 hours... so how can they charge a ridiculous price for cancelling. I do wish scam companies should be reported and shutdown. Please please avoid at all costs... I so regret not reading reviews on right choice... Right choice more like wrong choice... very upsetting.”

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Posted 9 years ago

“Call centre are horrendous. Dont even think about ringing them if you have less than an hour to be on hold.”

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Posted 9 years ago

“Crap simple as that rubbish customer service all prices increased wish i never set seriously thinking of cancelling within the 14 day period and going elsewhere avoid money grabbing company you will be lied to”

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Posted 9 years ago

“Very nice”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Extremely professional.”

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Posted 2 years ago

“Was really happy with the person that felt with me!!”

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Posted 2 years ago

“So very helpful and kind in assisstance. Many Thanks!”

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Posted 2 years ago

“Steven is very professional and provided a quick and easy renewal process.”

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Posted 2 years ago

“It seemed very easy to join this company for my car insurance.”

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Posted 2 years ago

RCIB is rated 4.2 based on 4,018 reviews