i made the initial deposit payment and it went through. i then had a phone call and was told this was incorrect and had to pay another £100+ ... i then had insurance for 1 week and bought another car (54 plate) and they requested i pay double not before telling me they could not discuss my account before sending the required documents which i quickly sent to discuss account and then they told me i could not cancel or change my insurance as i have entered into an agreement (by returning documents).. so i had my insurance with them for just over 1 week and paid over £500 and they still wanted more. ended up cancelling my direct debit with bank and went with another (honest) insurer.