RCIB Reviews

4.2 Rating 4,018 Reviews

80 %

of reviewers recommend RCIB

4.2

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0345 555 0666

Email:

help@rcib.co.uk

Location:

Right Choice Insurance Brokers Ltd, St James House, 27-43 Eastern Road, Romford
Essex
RM1 3NH

Anonymous

Anonymous // 01/01/2019

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“STAY AWAY, SCAMs, HIDDEN CHARGES and POOR CUSTOMER SERVICE. I was with RCIB, They bombarded me with renewal notifications. I accepted the price even though its bit higher than other insures. Just after purchasing the policy (within couple of hours) they emailed me saying overall policy gone up by £100+ and asking for more deposit. To cancel i had to pay £60.00 even though policy not even started and its less than 24 hours from the purchasing to cancellation.”

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Posted 4 years ago

“Very quick and very helpful answered all questions was very polite”

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Posted 4 years ago

“Very efficient and helpful”

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Posted 4 years ago

“Very good service, easy to understand”

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Posted 4 years ago

“Very helpful customer service and really pleased with the service Would recommend”

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Posted 4 years ago

“After listening to ages of recorded information it turned out I had been passed to wrong dept and I had to listen to it all again! I hope I never need to contact rcib again.”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Daniel was very good and I’m happy with the service Provided and offer. He was very polite , clear and helpful”

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Posted 4 years ago

“SCAM !!!! AVOID. paid 256 pounds deposit. After week been told that my policy is due to be cancelled. There is no chance to contact them. They took another 174 pounds for cancellation without my knowelwdge. Now they still want me to pay 420£ for what???. Bank been contacted. Also police has been informed. Looks like they put fake reviews on Trust pilot becouse a few weeks ago they only had 1 star and complaints, now they managed to get 4 stars. Magic??”

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Posted 4 years ago

“Bought a car insurance policy at 09.30am, sent confirmation email, they took the money. Then sent a text documents been sent to you. They hadnt so I called. Then sent a cancellation confirmation no reason. Called passed to 4 people as consistently told you need to speak to the "validation team." On hold for 25 minutes and counting from the last 'transfer'. Sent an email to please help, nothing.”

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Posted 4 years ago

“Thank you for a very good service”

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Posted 4 years ago

“Total scammers, very unprofessional. Can't get through on phones nor will they respond to emails. Purchased a policy 3 weeks before start date, full payment taken immediately from bank. Tried to cancel the next day - took 5 days to eventually get through to a disinterested call centre agent. Asked for refund, but they wanted to deduct £60 for their fees - argued and after 10 mins they agreed to refund full amount 'within 30 days'; didn't want to continue talking to these cowboys so left it at that (refunds should be instant!). It has now been 35 days and yet no refund. Again can't get through on the phones after waiting nearly an hour each time. They also don't respond to emails. Will now have to ask my bank to reclaim the money - hope the get hit with a chargeback! Will also make complaints to Trading Standards, FCA and CMA. The number of negative review here, on Google and TrustPilot are frightening I wish I'd read these beforehand. Beware - cheapest price on screen isn't everything!”

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Posted 4 years ago

“Exactly the same as most of the others, went via Go Compare for my motorcycle insurance, who as a reputable company should refuse to entertain RCIB. Keep you for ages on hold if you want to sort anything out, they charge £60 every time you need to change something and they appear to engineer difficulties vis-a-vis no claims etc. and then charge you £60 to sort out their errors. I cancelled my policy after a month, I received none of my premium back and had to pay them a cancellation charge on top. Non the less I am happy to be free of these idiots and urge anyone to avoid at all costs because mark my words it will end up costing you irrespective of how cheap they appear at first. Furthermore I have had my breakdown insurance with Auto Aid for the last ten years and they have been brilliant. However when I learned that RCIB had bought Auto Aid I did not renew simply because I would rather not give any more money either directly or indirectly to RCIB.”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Helpful & insurance all sorted”

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Posted 4 years ago

“Had a quote which I was happy with then had to submit my no claims which was a nightmare because they tried to not accept what my precious insure was providing as proof. Then they estimated my annual mileage from my mot and changed my quote despite me giving them my mileage due to a change of circumstance and me not needing to travel as much as previous years. As you know lockdown one and two has put a stop to all travel so you would anticipate they would look in to helping customers by re-estimating your annual mileage but no nothing. I will be changing insurers come February.”

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(Car Insurance) - Posted 4 years ago

“Sent around your switchboard at least 6 times as well as 12 times listening to precorded messages. Finally when I got real person they sounded like they were in a tunnel.”

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Posted 4 years ago

“Excellent service, very patient and friendly.”

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Posted 4 years ago

“Kirsty was fantastic! Nothing was too much trouble I felt welcomed and didn’t feel like I was rushed off the phone , smashing price ! Love the way you can split Into two payments interest free so now I’ve got Xmas out of the way before my next payment ! Kirsty your an asset to RCIB I’ll be looking to get a quote for my home contents when it’s due ! Thanks Again Kirsty !”

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Posted 4 years ago

“Very welcoming told me everything I needed to know very cheap price glad I called thank you again”

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Posted 4 years ago

RCIB is rated 4.2 based on 4,018 reviews