Total scammers, very unprofessional. Can't get through on phones nor will they respond to emails. Purchased a policy 3 weeks before start date, full payment taken immediately from bank. Tried to cancel the next day - took 5 days to eventually get through to a disinterested call centre agent. Asked for refund, but they wanted to deduct £60 for their fees - argued and after 10 mins they agreed to refund full amount 'within 30 days'; didn't want to continue talking to these cowboys so left it at that (refunds should be instant!). It has now been 35 days and yet no refund. Again can't get through on the phones after waiting nearly an hour each time. They also don't respond to emails. Will now have to ask my bank to reclaim the money - hope the get hit with a chargeback! Will also make complaints to Trading Standards, FCA and CMA. The number of negative review here, on Google and TrustPilot are frightening I wish I'd read these beforehand. Beware - cheapest price on screen isn't everything!