Awful,awful customer service and very amateurish. Took out a policy online on a saturday, the message at the end of the transaction stated the policy is not in force until contacted. 2 days later no contact,not even an email. tried to contact by phone, ridculous call where i was passed to the relevant dept 3 times and still didnt get to speak to anybody after over 1 hr waiting, asked for call back, didnt happen. Eventually got to speak to a person at 6.00pm, who said docs had been sent but sent them again which i did get this time. They stated that cover started at 5.45pm that day, 15 mins before i got to speak to someone, meaning i was uninsured from Saturday when i took out the policy till the Monday at 5.45pm