Customer service is terrible! I rang a total of 5 times or more to get through to someone to speak to about insuring, as I had insured through Comparethemarket. Each time one person would pass me to the next and I had to wait on hold for long periods of time. Four times I was left waiting on hold after being told the person on the other end was "just reading my file" and would get back to me. I eventually had to hang up on all of these occasions as I waited for ages with no response. I expect to waiting on hold for lengthy periods of time when calling for insurance etc. but the waiting time on all these occasions was faaaar too long with little communication involved. I was convinced my call had been forgotten about. Is it because RCIB are a small company? The lack of good customer service has led me to cancel the policy I was initially going to take out with RCIB and I have chosen to insure with a better established and more reputable company. Great or atlesst good service should be at the forefront of any business but it does not seem that way for RCIB. In addition, the man I spoke to, although very polite, mumbled a lot making it difficult to understand him. However, at least he managed to handle my quiry to the end (even if it did take over half an hour!).