worst company ive ever dealt with. made it as hard as they could, unfairly charged me for a small error saved on compare the market site which i was unaware of, never called back when they promised, asked for all sorts of stuff to be provided which took a lot of work for me to then change their minds and say there was more needed, never sent documents when they said they would, made me send all my docs twice because couldnt find the first lot. absolute nightmare and money pit, not to be trusted if i could i would have got premium back and gone elsewhere. never ever use them again will recommend my friends dont either. i shudder at how this shower would handle an actual claim, i suspect they would drive you to suicide. hope i dont need them in the next 12 months. absolutely dreadful